One of the things I love about Texas Children’s is that we are not afraid to speak up when change needs to happen. Many of you email me when you have ideas about how to improve patient care or how we can operate more efficiently. Sometimes your emails are very personal in nature, or you may be passionate about a change that would impact many.
Regardless of why you email me, I read your messages. I listen, and I think about your questions and suggestions, because it’s not lost on me how incredible we must be as an organization if you can so freely do that – regardless of who you are or what your title is. Your messages and your efforts to continuously make us better reflect how invested we are in the mission of Texas Children’s. We are not 12,000+ people simply clocking in to work every day. We are a team – a family – driven by a passion to care for and heal people.
A few weeks ago, I blogged about our patients’ experiences here. Just as important to me, however, is your experience here. In an interview once, I was asked, “What keeps you up at night?” While I wouldn’t say I lose sleep over anything in particular, I understand the essence of that question, and my response then and now is that more than anything, I think about our people. I think about whether I’m helping nurture your growth and providing the tools and opportunities you need to carry out your ideas and visions to the greatest extent of your capabilities and talents.
As a leader, I believe if you foster a culture centered on your employees, you will be amazed at the extraordinary effort they put forth. So, your notes to me and the conversations we have in the hallways of Texas Children’s are integral to how I lead this organization. One of the most important characteristics I think a leader can possess is being a good listener. To be an effective listener, you have to be available to listen and listen with the intent of understanding a different, yet valuable perspective.
That’s why it means so much to me that we are bringing back our organization-wide engagement survey, now called “Your Texas Children’s Experience.” It’s open for the next two weeks, and for me, this survey is a way to hear from each one of you about what you’re experiencing here – the good, the great and especially the things we can do better. But it’s also a promise – a promise that I will listen and that your leaders will listen. And together we will work to respond to the needs of the organization.