Leadership always influences or determines outcomes – not some of the time, but all of the time.
This is the first of my 10 maxims of leadership, and I believe it wholeheartedly. I always enjoy observing great leadership in action at Texas Children’s. Because I know where there is great leadership, there are inspired people doing phenomenal work to advance our mission. Such was the case as I visited our Texas Children’s locations this week.
On July 6, I kicked off the One Amazing Team tour to visit more than 60 Texas Children’s facilities, including Texas Children’s Pediatrics and Texas Children’s Urgent Care sites, Texas Children’s Health Centers, our Maternal Fetal Medicine Clinics and The Center for Children and Women locations. My team and I started with our practices in North Houston, and, in all, we visited 13 Texas Children’s locations this week.
The smiles and warmth that greeted us at each location was amazing. People were happy about serving our patients and being a part of Texas Children’s. And our patients were happy. Many of them were anxious to tell me how long they’d been coming to the physicians and caregivers at a particular practice and about the great care their family receives. Arlene, a mother I met in the waiting room at Texas Children’s Pediatrics FM 2920, had nothing but kind things to say about the staff and employees there who have become part of her extended family.
Also, each location was simply beautiful. Bright, vibrant and clean. Fun, seasonal décor greeted patients at some sites, and inspirational posters and signage encouraged team members at others. I loved walking through each site, knowing that this is what families see when they enter a Texas Children’s location. Obviously, this is important to the patient and family experience. A well-maintained site helps reassure families about the care they will receive there. It also imparts a consistency and level of quality that strengthens the Texas Children’s brand.
But what made the most indelible impression on me was the leadership on display. At each stop, the first person to greet our team was the practice manager or another staff leader. They took such evident pride in their respective facility and team. I spent a good deal of time talking with each of them about their patient volumes and demographics, and overall patient culture. They asked thoughtful questions, and they shared great ideas.
Everyone I met on our tour was on fire for Texas Children’s and passionate about their work. It gave me even more confidence about the growth we will experience in the next few years as we dramatically expand Texas Children’s and our workforce to meet the needs of our patients and their families.
Walking through the many Texas Children’s sites, hearing your stories and knowing of your long-time commitment to Texas Children’s, I know that your dedication and love for this organization will only multiply as so many new people join us. Because it is clear that the Texas Children’s culture of leadership knows no geographical barriers.
Follow the One Amazing Team tour on social media
My team and I will resume the One Amazing Team tour in August, with several dates scheduled to visit more Texas Children’s sites. You can see where we’re going and all the fun we’re having on the road by following us on social media:
3 Responses to “A culture with no barriers”
It was such a pleasure to finally meet you in person! Thank you for taking a picture and allowing me how to show you to do the duck lip selfie…!!!
I would like to say thank you Mr. Wallace for the vision you have for the continued growth of Texas Children’s Hospital and it’s Staff, it’s truly amazing and appreciated.
My first day on this earth was spent at Texas Children’s NICU and I can proudly say, TCH provides the best patient care and is the “Best Work Place”!
Thank you again Mr, Wallace!
George R. Miller III
Texas Children’s Hospital
Information Services: Communications Center / Manager
I just wanted to thank Mr. Wallace for visiting MFM West on my 2 year anniversary. His visit has recharged me for many more years of dedication to Texas Childrens. What a great leader.