Maxim No. 5: The key characteristics to look for when selecting people are a winning attitude and a strong work ethic.
I didn’t realize it at the time, but when I joined the Texas Children’s family in January of 2004, I embarked on a career- and life-changing journey. The journey has been full of growth, opportunities, and yes, some stumbles, every one of which have taught me valuable lessons. Throughout it all, I’ve realized that Texas Children’s’ core values apply not just to Shannon the nurse, but also to Shannon the person. You see, one of the things that makes Texas Children’s so special are the values so many of us personally believe in our hearts and demonstrate in our personal lives. I believe many of our 15,000+ employees are connected to Texas Children’s so deeply because the organization selects team members with a winning attitude and strong work ethic, abiding by Mr. Wallace’s Maxim No. 5: The key characteristics to look for when selecting people are a winning attitude and strong work ethic.
Recently, my leader, Gail Parazynski, was talking to a group of team members and one of the things she said really stuck with me – “We don’t expect people to be perfect.” What a refreshing thing to hear from your leader! At Texas Children’s, we know perfection is unrealistic. We do, however, expect people to show up ready to give their very best. We know that when people are doing their best and are focused on common goals and outcomes, outstanding results will follow. For us, those results are paramount because they optimize health for the children, women, and families we serve.
About eleven years ago, I had the opportunity to meet with Mr. Wallace. At the time, I was a manager in the pediatric intensive care unit and was just discovering who I was as a leader. We talked about several things and I saw a little glimpse into his leadership philosophies. At the end of our meeting, Mr. Wallace told me “attitude makes a difference!” It resonated with me because I had always considered myself a “glass half full” person. As I’ve grown and evolved as a leader, that statement still stands out. A winning attitude can inspire, motivate, and comfort those you lead.
Mr. Wallace’s blogs showcase some wonderful examples of our One Amazing Team. As I look around me each day, I see those examples too. I hope you will take a moment to look around you and recognize your colleagues who are demonstrating a winning attitude and/or a strong work ethic – these characteristics not only make an amazing difference for our patients and families, but also for each other.
I’d like to hear from you … what key characteristics do you think makes someone a good leader and why?
Take the leadership challenge, and score a spot at a Houston Texans event! Over the next few weeks, Mark Wallace’s blog will feature guest bloggers who share how Mr. Wallace’s Leadership Maxims apply to them and their roles at Texas Children’s. Each blog post will pose a leadership question that you may respond to in the comments section.Throughout November, the Corporate Communications team will randomly select 100 people from the comments to attend a private event with the Houston Texans, including a behind-the-scenes tour of NRG Stadium, an autograph session with two Houston Texans football players and photos with Texans cheerleaders. The event will be held on Tuesday, December 3.