Ending the racism exercise

MLK Day - Jane Elliott

Nearly 50 years ago, on April 4, 1968, our nation was rocked by the killing of Martin Luther King Jr. It was a sad and senseless end to the life of a servant leader who preached and practiced love and peaceful tolerance.

The day after Martin Luther King Jr.’s death, school teacher Jane Elliott walked into her classroom to greet her third-grade students. Though she entered with a heavy heart, she… Read More

Category: Advocacy/Awareness

2017 in review: A remarkable year

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I love this time of year – not simply because of the wonderful holiday spirit that surrounds us (although I do enjoy that too!). But I always appreciate the time to reflect on the year we’ve had. And this has been a year that tested our leadership, showcased our culture, and most of all, demonstrated our determination.

If you felt especially busy this year, it was not just a feeling,… Read More

Category: Innovation, Optimization, Outcomes

Stay connected to each other, not the phone

Mobile phone obsession

Our Radiologist-in-Chief Dr. George Bisset told me something recently that got me thinking. A few weeks ago, Dr. Bisset requested a product demonstration from a vendor. The vendor representative offered to provide the demo over Webex, but Dr. Bisset insisted on a face-to-face presentation. He felt the meeting and the product’s potential impact was important enough that it should be held in person so his team could get a… Read More

Category: Culture

Families are knocking … open the door

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One of the most frequent calls I get is from a concerned parent asking for my assistance to get an appointment for their child. On August 1, I held a meeting to discuss patient access and scheduling at Texas Children’s. I heard from each member of my leadership team and was advised that they receive calls for assistance every day. Did you know that we have nearly 100 distinctive… Read More

Category: Access, Optimization