Thank you for your feedback about parking – here’s what we’re doing

One thing I really appreciate about having a blog is that it gives me another place to hear from you. Believe it or not, I read every comment. Sometimes I reach out to employees to address questions and concerns. Other times I reach out to my leaders and ask them to address a concern. But whether you hear from me directly or not, I’m always reading, always listening and thinking… Read More

Category: Access, Experience

From patient parking to patient care, access is our No. 1 priority

3618OTMparkinginside590

So let’s say you take your family out for dinner. You’ve picked a great new restaurant, and the food is delicious, the ambiance is perfect, but the wait staff is a bit rude. Well, no matter how great the food is, what are the chances that you’re going to go back? Probably pretty unlikely – right?

Well, our patients and families choose to seek care at Texas Children’s because they… Read More

Category: Access, Experience

A mission to the moon … and beyond

2k17-0061-ASK_8781 29th Employee Recognition Ceremony

Many of you have heard the well-known story of President John F. Kennedy and his encounter with a janitor while touring NASA in the 1960s. As President Kennedy walked through the facility, he introduced himself to staff and asked about their respective roles at the space center.

Each quickly obliged, offering an official title or job function. But the one that made the most stirring impression on Kennedy was a… Read More

Category: Culture, Experience, Recognition

The potential to make a difference

Texas Children's Ambassador Donald Wilkins in Ambulatory Surgery provides reassurance to many families whose children come here for surgery. Wilkins is well known in his area as someone always striving to make each patient's experience exceptional.

Texas Children's Ambassador Donald Wilkins in Ambulatory Surgery provides reassurance to many families whose children come here for surgery. Wilkins is well known in his area as someone always striving to make each patient's experience exceptional.

As we begin our days, whether at 7 a.m. or 7 p.m. in the medical center, at the West Campus or across the community, we arrive with the potential to impact the lives of thousands of children and women in our care.

Because we engage with so many families each day, we can sometimes take for granted how our daily interactions impact our patients’ and families’ lives. How we work… Read More

Category: Experience