March 2018

Thank you for your feedback about parking – here’s what we’re doing

One thing I really appreciate about having a blog is that it gives me another place to hear from you. Believe it or not, I read every comment. Sometimes I reach out to employees to address questions and concerns. Other times I reach out to my leaders and ask them to address a concern. But whether you hear from me directly or not, I’m always reading, always listening and thinking… Read More

Category: Access, Experience

From patient parking to patient care, access is our No. 1 priority

3618OTMparkinginside590

So let’s say you take your family out for dinner. You’ve picked a great new restaurant, and the food is delicious, the ambiance is perfect, but the wait staff is a bit rude. Well, no matter how great the food is, what are the chances that you’re going to go back? Probably pretty unlikely – right?

Well, our patients and families choose to seek care at Texas Children’s because they… Read More

Category: Access, Experience