Stay connected to each other, not the phone

Mobile phone obsession

Our Radiologist-in-Chief Dr. George Bisset told me something recently that got me thinking. A few weeks ago, Dr. Bisset requested a product demonstration from a vendor. The vendor representative offered to provide the demo over Webex, but Dr. Bisset insisted on a face-to-face presentation. He felt the meeting and the product’s potential impact was important enough that it should be held in person so his team could get a… Read More

Category: Culture

Families are knocking … open the door


One of the most frequent calls I get is from a concerned parent asking for my assistance to get an appointment for their child. On August 1, I held a meeting to discuss patient access and scheduling at Texas Children’s. I heard from each member of my leadership team and was advised that they receive calls for assistance every day. Did you know that we have nearly 100 distinctive… Read More

Category: Access, Optimization

It is resolved … you’re the best

Harvey resolution

It’s hard to believe that just a few weeks ago our great city was submerged in water. And although the sight of the devastation is something I will never forget, what I have thought about more often since then is how we, together, braved the storm.

Shortly after Hurricane Harvey, I met with Texas Children’s Board of Trustees, and I explained how we’d fared during the storm. I shared our… Read More

Category: Recognition

Music to my ears

Rudy garza

“The key characteristics to look for when selecting people are a winning attitude and a strong work ethic.”

I am asked all the time, “Mark, how do you make decisions about picking new leaders? What are the characteristics you’re looking for?” Of course there are a lot of important things to look for when we’re selecting people to come here. Texas Children’s is a very special place, and every person… Read More

Category: Maxims of Leadership, Recognition