Thank you for your feedback about parking – here’s what we’re doing

One thing I really appreciate about having a blog is that it gives me another place to hear from you. Believe it or not, I read every comment. Sometimes I reach out to employees to address questions and concerns. Other times I reach out to my leaders and ask them to address a concern. But whether you hear from me directly or not, I’m always reading, always listening and thinking… Read More

Category: Access, Experience

From patient parking to patient care, access is our No. 1 priority

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So let’s say you take your family out for dinner. You’ve picked a great new restaurant, and the food is delicious, the ambiance is perfect, but the wait staff is a bit rude. Well, no matter how great the food is, what are the chances that you’re going to go back? Probably pretty unlikely – right?

Well, our patients and families choose to seek care at Texas Children’s because they… Read More

Category: Access, Experience

Families are knocking … open the door

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One of the most frequent calls I get is from a concerned parent asking for my assistance to get an appointment for their child. On August 1, I held a meeting to discuss patient access and scheduling at Texas Children’s. I heard from each member of my leadership team and was advised that they receive calls for assistance every day. Did you know that we have nearly 100 distinctive… Read More

Category: Access, Optimization