April 2016

The potential to make a difference

Texas Children's Ambassador Donald Wilkins in Ambulatory Surgery provides reassurance to many families whose children come here for surgery. Wilkins is well known in his area as someone always striving to make each patient's experience exceptional.

Texas Children's Ambassador Donald Wilkins in Ambulatory Surgery provides reassurance to many families whose children come here for surgery. Wilkins is well known in his area as someone always striving to make each patient's experience exceptional.

As we begin our days, whether at 7 a.m. or 7 p.m. in the medical center, at the West Campus or across the community, we arrive with the potential to impact the lives of thousands of children and women in our care.

Because we engage with so many families each day, we can sometimes take for granted how our daily interactions impact our patients’ and families’ lives. How we work… Read More

Category: Experience

Rain or shine

flood-hero

Earlier this week, images of our city under water became national news. We saw abandoned cars and homes partially submerged in murky water. And newscasts shared the faces and stories of families who’d lost all but each other. Seeing these images was difficult, and hearing the stories of the losses suffered was heart wrenching.

In the midst of such devastation, the stories that also capture our collective attention are those… Read More

Category: Culture

Blessed in a bear market

2k16-0098-AK4_3684 Woodlands Construction Update  2-19-16 Workers install mock-up lettering

It’s difficult to get through a day without seeing or hearing a headline that reminds you of today’s uncertain financial landscape. People are worried about saving for retirement and paying for their kids’ education. We hear about layoffs. And when we see the low gas prices, we’re reminded there’s a shortfall at the company where your neighbor, your church member or your spouse works.

Many of us can’t help but… Read More

Category: Leadership, Optimization